Terms and Conditions

Terms and Conditions

Last updated: 12 October 2026

Welcome to PerfumeGoal.com. These Terms and Conditions govern your access to and use of our website and any purchases made through it. Please read them carefully before placing an order.

By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

In these Terms and Conditions, "PerfumeGoal", "we", "us" and "our" refer to the operator of PerfumeGoal.com. "You", "your" and "customer" refer to any person accessing our website or purchasing products from us.

1. About PerfumeGoal.com

PerfumeGoal.com is an independent online retailer specialising in genuine designer fragrances, perfumes and cosmetics.

We aim to provide customers with authentic products sourced through reputable trade suppliers and wholesalers, alongside clear product information and reliable customer service.

Business details

  • Website: https://perfumegoal.com
  • Business name: Mubuz Vision Ltd
  • Registered address: 32 Nelson Road, PO5 2AS, Portsmouth
  • Company registration number: 16944715
  • VAT registration number: Not applicable yet
  • Customer service email: cse@perfumegoal.com

Please ensure these details are completed accurately before publishing this document.

2. Eligibility to Purchase

By placing an order with PerfumeGoal.com, you confirm that:

  • You are at least 18 years old or otherwise legally permitted to enter into the purchase agreement under applicable law.
  • The information you provide during checkout is accurate and complete.
  • You are authorised to use the payment method selected for your purchase.
  • You are purchasing products for lawful purposes.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, payment authorisation failure, stock errors or a material pricing error. Where payment has already been taken for an order that we cancel, we will arrange an appropriate refund.

3. Products, Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, fragrance concentrations and other information displayed on PerfumeGoal.com are accurate and up to date.

However, certain product details, including packaging designs, labels and presentation, may vary between production batches or as manufacturers update their products.

Product images are provided for illustrative and identification purposes. Minor differences in colour, packaging or appearance may occur, provided the product supplied remains consistent with the contractual description and applicable consumer law.

All products are subject to availability. We may update, discontinue or remove products from our website without prior notice.

If a product becomes unavailable after you place an order, we will contact you where appropriate and arrange a refund for any payment taken for the unavailable product.

4. Trademark and Brand Affiliation Disclaimer

PerfumeGoal.com is an independent retailer of genuine, authentic designer fragrances and cosmetics. We source all our inventory legally from reputable, independent trade suppliers and wholesalers within the United Kingdom.

Please note that PerfumeGoal.com is not an authorised distributor, agent or official partner of, nor is it directly affiliated, associated or connected with, any of the designer brands, manufacturers or trademark owners featured on this website, unless expressly stated otherwise.

All brand names, product names, logos, trademarks and imagery used on this website are the sole property of their respective trademark owners. They are used strictly for descriptive, identification and product information purposes to inform consumers of the identity and origin of the products available for purchase.

References to designer brands do not imply sponsorship, endorsement, authorisation or any official commercial relationship between PerfumeGoal.com and those brands or their trademark owners.

Our use of brand names and trademarks is intended to help customers identify the genuine products available for purchase.

5. Product Condition and Authenticity

We guarantee that all products sold on PerfumeGoal.com are genuine, authentic and legally obtained through our supply channels.

Unless a product listing expressly states otherwise, our products are supplied as new items in their original manufacturer retail packaging. Where applicable, products are supplied with their original seals and matching product or batch identification codes.

We do not knowingly sell counterfeit, imitation, altered or decanted products. We do not sell testers unless their status is explicitly disclosed in the relevant product listing.

As an independent reseller, we may source genuine products through independent trade suppliers and wholesalers rather than directly from the relevant brand owner.

Consequently, products purchased from us may not qualify for manufacturer retail warranties, manufacturer-direct promotional offers, loyalty schemes or other benefits restricted to purchases made through authorised retail channels.

This does not affect any statutory rights you may have against PerfumeGoal.com under applicable consumer protection law.

If you believe that a product supplied to you is not authentic, materially differs from its description or has an undisclosed condition issue, please contact our customer service team with your order number and details of the concern. We will investigate the matter and address it in accordance with our legal obligations.

6. Prices and Payment

All product prices will be displayed on the relevant product pages.

Unless otherwise stated, prices are displayed in pounds sterling (GBP). Any applicable taxes, delivery charges or additional fees will be disclosed as required by law before you complete your order.

We take reasonable steps to ensure that prices are accurate. However, errors may occasionally occur.

If we identify a material pricing error before dispatch, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order. If an order is cancelled after payment, we will refund the amount paid for that order.

Payment must be authorised before an order can be processed and dispatched. We may use third-party payment service providers to process transactions securely.

You must provide accurate billing and payment information. We reserve the right to decline or cancel transactions where payment cannot be authorised or where we reasonably suspect fraudulent activity.

7. Orders and Contract Formation

When you submit an order through PerfumeGoal.com, you are making an offer to purchase the selected products in accordance with these Terms and Conditions.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that your order has been accepted.

Acceptance of your order and formation of the sales contract will occur in accordance with the order process communicated on our website and in our order confirmation or dispatch communications.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

  • The product is unavailable.
  • Payment cannot be authorised.
  • A material pricing or listing error has occurred.
  • Delivery information is incomplete or cannot be verified.
  • We reasonably suspect fraud or misuse of our website.

If we cancel an order for which payment has been taken, we will refund the relevant amount.

Please check your order details carefully before completing checkout. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or dispatch.

8. Delivery and Shipping

PerfumeGoal.com aims to process and dispatch orders within the timeframes stated on the website or communicated during checkout.

Delivery estimates are provided in good faith and may be affected by circumstances beyond our reasonable control, including courier delays, adverse weather, transport disruption and operational issues.

Applicable delivery charges, available shipping options and estimated delivery times will be displayed during checkout or in the relevant delivery information.

You are responsible for providing a complete and accurate delivery address. We cannot guarantee successful delivery where incorrect or incomplete information has been supplied.

If an order is delayed, lost or delivered incorrectly, please contact us so that we can investigate the matter with the relevant delivery provider.

Where consumer law requires us to arrange delivery within a particular period, or where a delivery deadline forms part of the contract, we will comply with the applicable legal requirements.

Unless a different arrangement has been expressly agreed, responsibility for the goods remains with us until you, or a person identified by you to receive the goods, takes physical possession of them.

Nothing in this section limits your statutory rights regarding non-delivery, late delivery or goods lost or damaged in transit.

9. Cancellations, Returns and Refunds

We want customers to be satisfied with their purchases. Our returns process operates alongside your statutory rights under applicable UK consumer law.

9.1 Right to Cancel an Online Order

If you are a consumer purchasing online, you will generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, you must clearly inform us of your decision to cancel within the relevant cancellation period. You may contact us using the customer service email address provided on our website.

After notifying us of cancellation, you must return the goods within the applicable legal timeframe.

Unless we have agreed to cover the cost, you may be responsible for the direct cost of returning goods when exercising your change-of-mind cancellation right, provided that we informed you of this obligation before the purchase.

9.2 Perfumes, Cosmetics and Sealed Products

Certain sealed goods may be excluded from the statutory change-of-mind cancellation right where they are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery, as provided for by applicable law.

This exception is not a blanket exclusion for all fragrances or cosmetics. Whether it applies depends on the nature of the product, its sealing and the relevant legal requirements.

We will assess returns in accordance with the applicable legislation. Nothing in this section removes your rights where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.

9.3 Condition of Returned Goods

When exercising a change-of-mind cancellation right, you may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, as you would be able to do in a shop.

You may be liable for any diminished value resulting from handling beyond what is reasonably necessary, where the law permits such a deduction.

For fragrances and cosmetics, we recommend keeping the packaging, seals and any included accessories intact until you have decided whether to keep the product.

9.4 Faulty, Damaged or Incorrectly Supplied Products

If your order arrives damaged, faulty, incorrect or materially different from its description, please contact us as soon as reasonably possible with your order number and a description of the issue.

Photographs may help us investigate the problem, but they are not a substitute for any legal rights you may have.

Depending on the circumstances and the applicable law, you may be entitled to a repair, replacement, price reduction, refund or other remedy.

For goods that do not conform to the contract, consumers generally have a 30-day short-term right to reject them under the Consumer Rights Act 2015, subject to the applicable statutory rules. Additional remedies may apply after that period.

9.5 Refund Processing

Where a refund is due, we will process it in accordance with the applicable legal requirements.

For statutory cancellation rights, refunds will generally include the cost of standard outbound delivery where required by law. We are not generally required to reimburse additional costs arising from a more expensive delivery option chosen by the customer.

Refunds will normally be made using the original payment method unless another arrangement is agreed or required by law.

We may be permitted to withhold a refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first, in accordance with the applicable cancellation rules.

Nothing in this section affects any mandatory consumer rights.

10. Damaged, Missing or Incorrect Orders

Please inspect your delivery upon receipt and contact us if any items are missing, damaged or incorrect.

When reporting a problem, please provide:

  • Your order number.
  • A description of the issue.
  • Photographs of the item and outer packaging, where relevant.
  • Any relevant delivery information.

We will review the information and take appropriate action in accordance with our legal obligations.

We encourage customers to report delivery issues promptly so that we can investigate them efficiently. However, any suggested reporting period does not restrict your statutory rights.

11. Fragrance and Cosmetic Product Information

Fragrance preferences and experiences are subjective. The way a perfume smells, develops and lasts can vary according to skin chemistry, temperature, humidity, application and individual perception.

Descriptions of fragrance notes, intensity, longevity and suitability are provided as general product information and should not be understood as guarantees of a particular personal experience.

Please read the product description and packaging information carefully before use.

Where applicable, follow the manufacturer's instructions, warnings and recommended usage guidance. Discontinue use if irritation occurs and seek appropriate professional advice where necessary.

PerfumeGoal.com does not provide medical advice. Customers with known sensitivities or allergies should review the available ingredient information and consult a suitably qualified professional if uncertain about a product's suitability.

12. Promotions, Discounts and Vouchers

We may offer promotional prices, discount codes, vouchers or other special offers from time to time.

Unless expressly stated otherwise, promotional offers:

  • Are subject to the conditions displayed alongside the offer.
  • May be restricted to specified products, customers or order values.
  • Cannot necessarily be combined with other promotions.
  • Must be used within any stated validity period.
  • May be withdrawn or amended where legally permitted.

Any material conditions affecting an offer will be communicated before purchase.

If a promotional code fails to apply, please check its eligibility requirements before completing your order. We cannot guarantee that a discount will be applied retrospectively unless required by law or expressly agreed by us.

13. Intellectual Property

The content of PerfumeGoal.com, including website text, original graphics, page layouts, design elements and other original materials, may be protected by copyright, trademarks and other intellectual property rights.

You may access and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish or commercially exploit our original website content without appropriate permission, except where permitted by law.

Third-party brand names, trademarks, logos and product images remain the property of their respective owners. Their appearance on our website does not transfer ownership to PerfumeGoal.com or imply an official partnership.

14. Acceptable Use of the Website

You agree not to:

  • Use our website for unlawful, fraudulent or deceptive purposes.
  • Attempt to gain unauthorised access to our systems or accounts.
  • Interfere with website functionality, security or availability.
  • Introduce malicious software or harmful code.
  • Use automated methods to extract website information in a manner that breaches applicable law or our legitimate rights.
  • Submit false, misleading or fraudulent order information.

We may restrict or suspend access where we reasonably believe that a user has breached these terms or compromised the security or proper operation of our website.

Any action we take will remain subject to applicable law and any relevant consumer protections.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery services or other external resources.

These third-party services operate under their own terms and privacy policies. We are not responsible for the content, availability or privacy practices of independent third-party websites, except where liability cannot lawfully be excluded.

The inclusion of an external link does not necessarily imply endorsement, authorisation or affiliation.

16. Privacy and Cookies

We process personal information in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, where applicable.

Personal information may be used to process orders, arrange deliveries, respond to customer enquiries, prevent fraud and meet legal obligations.

Our use of cookies and similar technologies is explained in our Cookie Policy or cookie information displayed on the website.

Where consent is legally required for non-essential cookies or similar technologies, we will seek that consent in accordance with applicable requirements.

Please review our Privacy Policy and Cookie Policy for further details about how personal information is collected, used, stored and protected.

17. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot legally be excluded or restricted.

We remain responsible for supplying goods that conform to the contract and for meeting our obligations under applicable consumer law.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable consequences of our breach of these terms, or for losses arising from circumstances outside our reasonable control, to the extent permitted by law.

Where you purchase as a consumer, nothing in these terms limits your statutory rights or any remedies available to you under applicable consumer protection legislation.

18. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by events beyond our reasonable control, to the extent permitted by law.

Such events may include severe weather, natural disasters, transport disruption, industrial disputes, interruptions to essential services, cyber incidents affecting third-party infrastructure and governmental restrictions.

If such an event affects your order, we will take reasonable steps to minimise the impact and communicate relevant information where appropriate.

This section does not remove any statutory rights you may have to cancel an order or receive a refund.

19. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our business operations, website functionality, legal requirements or customer services.

The latest version will be published on this page with an updated revision date.

Changes will generally apply to future use of the website and future orders. The terms applicable to an existing order will not be changed retrospectively to the extent that doing so would unlawfully affect your rights or alter an existing contract without a lawful basis.

We encourage customers to review this page periodically.

20. Complaints and Customer Support

If you have a question, concern or complaint about an order or our services, please contact us using the contact details published on PerfumeGoal.com.

When contacting us, please include your order number and a clear explanation of the issue so that we can investigate it efficiently.

We will make reasonable efforts to resolve complaints promptly and fairly.

If a dispute cannot be resolved directly, you may have access to other remedies under applicable law, including court proceedings or any relevant alternative dispute resolution procedure available to you.

21. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply to you.

If you are a consumer residing elsewhere in the United Kingdom or in another country, you may benefit from mandatory legal protections in your country of residence. Nothing in these terms is intended to remove any rights that cannot lawfully be excluded.

Any dispute will be handled by the courts with jurisdiction under the applicable legal rules.

22. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally possible.

If it cannot be made enforceable, it will be treated as severed from the remaining provisions.

The remaining terms will continue to apply to the extent that they remain valid and enforceable.

23. Entire Agreement

These Terms and Conditions, together with the relevant product information, checkout details, delivery information, Privacy Policy and any other policies expressly incorporated into the purchase process, form the basis of the agreement between you and PerfumeGoal.com.

If there is a conflict between these terms and a mandatory legal right, the mandatory legal right will prevail.

Nothing in this section excludes any representation, obligation or consumer protection that cannot lawfully be excluded.

24. Contact Us

For questions about these Terms and Conditions, product authenticity, orders, returns or refunds, please contact PerfumeGoal.com using the details below.

We appreciate your business and thank you for shopping with PerfumeGoal.com.